9 Crow Street can offer a refund or exchange on any full priced item (excluding hosiery, pierced jewellery and all sale/discounted items) that you are not completely happy with provided that you post it back to us in saleable condition within 5 DAYS OF RECEIPT OF GOODS. Please email us at firstname.lastname@example.org before you return any items. You have 5 working days from when your order parcel was signed for to post it back to us. The post office date stamp or franked date will be proof of your posting within the 5 working days time policy.
Items must be returned at your own cost. We regret that 9 Crow Street cannot refund the cost of postage (this includes the original delivery cost and return postage).
Once the returned goods have been received we will process your refund to the card from which the original payment was made.
PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE HOSIERY AND PIERCED JEWELLERY CANNOT BE RETURNED. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
IF YOU WISH TO RETURN AN ITEM FOR REFUND OR EXCHANGE PLEASE BE AWARE THAT:
ALL ORIGINAL TAGS MUST BE ATTACHED
ALL ITEMS MUST BE UNWORN
ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED
RETURNS WILL NOT BE ACCEPTED IF:
ORIGINAL TAGS HAVE BEEN REMOVED
TAGS HAVE BEEN ‘RE-ATTACHED’ BY CUSTOMERS
ITEMS APPEAR TO HAVE BEEN WORN OR HAVE ANY ODOURS
ITEMS ARE NOT IN A SALEABLE CONDITION
DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or re-attached by customers. We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return us in a safe place away from cigarette smoke / cooking smells as we cannot accept items that are returned to us with an odour.
Send your returned item by REGISTERED POST to the following address: 9CROWRETURNS,CLOYNE HOUSE, 60 CABRA PARK, PHIBSBORO, DUBLIN, IRELAND
IMPORTANT: When returning items to 9 Crow Street by post it is recommended that you use recorded mail as we cannot be held responsible for any orders that are lost by mail service providers when you are returning them to us. By using a recorded mail service you will be able to claim any costs for lost items and will be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using for full details and always remember to keep your receipt of postage. You may not return items by hand to our returns office or head office.
If you have any queries regarding your return or exchange please email email@example.com